Refund policy
Note: The following text has been automatically translated. The German version is valid and legally binding.
**Cancellation Policy for Consumers for a Contract in which Goods are Delivered in a Single Delivery**
**Cancellation Policy**
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
**Right of Withdrawal**
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us (DA VINCI 3000 GmbH, Marienbornweg 1, D-50354 Hürth, kontakt@values-academy.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
**Exclusion or Premature Expiration of the Right of Withdrawal**
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded; for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose current value depends on fluctuations in the market over which the trader has no control; for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery; for the delivery of goods if they were inseparably mixed with other goods after delivery; for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
**Cancellation Policy for Consumers for a Contract for Multiple Goods Ordered by the Consumer as Part of a Single Order and Delivered Separately**
**Cancellation Policy**
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
**Right of Withdrawal**
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (DA VINCI 3000 GmbH, Marienbornweg 1, D-50354 Hürth, kontakt@values-academy.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
**Exclusion or Premature Expiration of the Right of Withdrawal**
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded; for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose current value depends on fluctuations in the market over which the trader has no control; for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery; for the delivery of goods if they were inseparably mixed with other goods after delivery; for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
**Cancellation Policy for Consumers for a Contract for the Delivery of Goods in Several Installments or Pieces**
**Cancellation Policy**
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
**Right of Withdrawal**
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the last installment or piece. To exercise your right of withdrawal, you must inform us (DA VINCI 3000 GmbH, Marienbornweg 1, D-50354 Hürth, kontakt@values-academy.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
**Exclusion or Premature Expiration of the Right of Withdrawal**
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded; for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose current value depends on fluctuations in the market over which the trader has no control; for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal was removed after
delivery; for the delivery of goods if they were inseparably mixed with other goods after delivery; for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
**Cancellation Policy for Consumers for a Contract for the Regular Delivery of Goods Over a Specified Period**
**Cancellation Policy**
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
**Right of Withdrawal**
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the first goods. To exercise your right of withdrawal, you must inform us (DA VINCI 3000 GmbH, Marienbornweg 1, D-50354 Hürth, kontakt@values-academy.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
**Exclusion or Premature Expiration of the Right of Withdrawal**
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded; for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose current value depends on fluctuations in the market over which the trader has no control; for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery; for the delivery of goods if they were inseparably mixed with other goods after delivery; for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
**Cancellation Policy for a Contract for the Delivery of Digital Content Not Delivered on a Tangible Medium**
**Cancellation Policy**
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
**Right of Withdrawal**
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us (DA VINCI 3000 GmbH, Marienbornweg 1, D-50354 Hürth, kontakt@values-academy.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
**Exclusion or Premature Expiration of the Right of Withdrawal**
The right of withdrawal does not apply to contracts for the supply of digital content that is not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely if we have begun to perform the contract only after you have given your express consent and at the same time have confirmed your knowledge that you lose your right of withdrawal with the beginning of the performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
**Cancellation Policy for Consumers for the Delivery of Digital Content Not Delivered on a Tangible Medium (e.g., E-Book, Software Download)**
**Cancellation Policy**
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
**Right of Withdrawal**
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us (DA VINCI 3000 GmbH, Marienbornweg 1, D-50354 Hürth, kontakt@values-academy.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
**Exclusion or Premature Expiration of the Right of Withdrawal**
The right of withdrawal does not apply to contracts for the supply of digital content that is not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely if we have begun to perform the contract only after you have given your express consent and at the same time have confirmed your knowledge that you lose your right of withdrawal with the beginning of the performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.